Before you order

Cancellations, returns and refunds

Every order means so much to us. As a small, independently owned business we take great care preparing, signing, packaging and shipping each one — so please read this before you buy.

We want you to love your Shelly’s Adventures books and goodies. Here is where you stand on every kind of order we take.

All sales are final

All purchases are final sale.

We do not accept cancellations, returns, refunds or exchanges for a change of mind, an ordering mistake, personal preference, or any other reason unrelated to shipping damage, except where required by law.

This applies to signed books, personalized books, crochet turtles, merchandise, preorders and digital products.

Items damaged during shipping

We package every order carefully, but shipping damage can happen. If your purchase arrives damaged in transit, email staceyloomisbooks@gmail.com within 3 calendar days of delivery.

To make a claim, please send:

  • Your order number — it looks like SLB-12345.
  • Clear photographs of the damage to the books, turtles or other merchandise.
  • Photographs of the outside of the shipping box or mailer, including any visible damage.
  • Photographs of the interior packaging and any protective materials.

Please keep the original box, the packaging and the damaged items until your claim has been reviewed, and do not return or throw anything away unless we ask you to.

Claims are reviewed on the photographs and information provided. Once shipping damage is confirmed we will decide whether a replacement or a refund is appropriate, based on availability and the circumstances.

Damage to the packaging alone, where the merchandise inside is fine, does not qualify for a refund or a replacement.

Signed and personalized books

Each signed book is personally prepared by Stacey with care.

Because they are specially prepared for each purchase, signed and personalized books cannot be cancelled, returned or exchanged for a change of mind, or because a personalization request was submitted incorrectly.

Books damaged in shipping are covered by the section above.

Handmade crochet turtles

Our crochet turtles are handmade, which means every one has its own personality. Slight variations in size, color, stitching and appearance are normal for a handmade item and are not considered defects.

Crochet turtles are final sale and cannot be returned or exchanged for personal preference. Turtles damaged in transit are covered by the section above.

Preorders

Preordering lets you reserve an upcoming Shelly’s Adventures release before it is available to ship.

  • All preorders are final sale and cannot be cancelled for a change of mind.
  • Estimated shipping dates are given when we have them, and may be affected by printing, production or shipping delays.
  • If we cannot ship your preorder within the stated timeframe we will tell you, and give you the choice of accepting the delay or cancelling for a refund, as required by applicable consumer protection laws.
  • An order with both preorder and in-stock items will usually ship together once everything is available, unless separate shipping has been arranged.

Local pickup orders

We are happy to offer local pickup. Once your order is ready you will get an email with pickup information and instructions.

Please collect your order within 30 days of that email. If you cannot, get in touch and we will discuss other arrangements.

Not collecting an order does not qualify for a cancellation or a refund. We will make reasonable efforts to reach anybody whose order is unclaimed.

Digital downloads and printables

All digital products, printable files included, are final sale and nonrefundable. Because they are delivered electronically we cannot accept cancellations, returns or exchanges after purchase.

If you have any difficulty opening or downloading a file you bought, tell us — we will gladly sort it out.

Purchases at markets and events

We love meeting our readers and families at book signings, vendor markets and community events. All in-person purchases are final sale, so please do have a look at your items at the time of purchase — returns and exchanges are not accepted for a change of mind.

How refunds are processed

An approved refund is issued to the original payment method. Depending on your bank it usually takes five to ten business days after processing for the money to appear.

Questions or concerns?

We appreciate every customer who chooses to support Stacey Loomis Books and Shelly’s Adventures. For shipping damage claims, order concerns or any question about your purchase:

Please include your order number and a short description of the problem so we can help as quickly as possible. We aim to answer every message within two business days.

This policy does not limit or exclude any right provided under applicable Florida or United States consumer protection laws.

Thank you for supporting a small business, an independent author, and the adventures of one very special little sea turtle!

← Back to the shop